Delivery & Returns

Skills Funding Agency Delivery & Returns

Delivery

We will dispatch the goods to addresses within the United Kingdom during normal business hours via courier and in accordance with the lead times stated within the relevant product information for the goods.

Where a delivery address is required outside of the United Kingdom, please contact pvpcataloguesupport@williamslea.com where alternative delivery arrangements can be arranged at extra cost

We will dispatch the goods by standard courier services, using a trackable next working day service, and will charge a fixed delivery and handling charge of £6.95 per order. Please note in order to keep delivery costs as low as possible, we will apply this fixed cost irrespective of number of items ordered within any one order. Also, if your order consists of free NAS marketing materials only, there will be no delivery charge applied.

If for whatever reason we cannot deliver, we will advise you and give you the option to cancel your order or to accept a revised delivery date. We may make a partial delivery of your order where not all items are available or products are arriving from different suppliers.

We will also organise replacement of any goods which have been lost in transit provided that you notify us in writing if the goods fail to arrive within 28 days after the anticipated delivery date.

Returns

Due to the nature of the products, including customisation options, we are unable to accept returns. We will organise for the replacement, at no extra cost, of any goods damaged before or on delivery, if you provide notification in writing to us at pvpcataloguesupport@williamslea.com within 5 days of their receipt.

We will, of course, arrange for the return of goods and issue a refund where we are responsible, and you have been charged, for a duplicated delivery.