Privacy & cookies

Privacy & Cookies

Introduction

The purpose of this Privacy Policy is to set out the manner and purposes for which we will obtain and process your personal information. By using this website, you are consenting to the collection and use of your personal information in the way we describe in this Policy and to our Terms and Conditions.

Who We Are

This website is hosted and managed by Williams Lea Limited (“Williams Lea”), whose registered address: 1-5 Poland Street, London, W1F 8PR. Williams Lea is a registered Data Controller, as defined by the Data Protection Act 1998, as amended (the “Act”). We also obtain, process and store personal information as a Data Processor on behalf of the National Apprenticeship Service (“NAS”) in accordance with the Act and all other applicable laws.

Obtaining Your Personal Information

We may obtain personal information about you when you register to use this website, place an order with us or when you provide feedback about our products or services.

Processing Your Personal Information

We will collect, process and hold personal information that you provide us (including personal data under the Act) on behalf of the NAS, the Data Controller as defined in the Act, for the purpose of fulfilling our obligations under the catalogue Terms and Conditions. This may include for the purposes of managing customer services in relation to any Order or Goods, processing any refunds, cancellations, dispatching and returning any Goods, responding to any enquiry or feedback about our products and services that you provide. By using the catalogue and placing any Order, you consent to Williams Lea and the NAS using your personal information for these purposes. We will not, however, disclose or make your personal information available to any third party (otherwise than where indicated within this Privacy Policy) without your consent.

You can help to protect your personal information by ensuring that you keep your login password secure. We also recommend that you log out of your account once you have completed your transaction or enquiry, especially if you are using a shared computer.

You can request a copy of any personal information that we or the NAS are holding about you. Please click here for further details of how to obtain this information.

Cookies

Williams Lea analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognise the domain name and email address of users of this website, by using cookies. We also use cookies to operate the shopping basket system in our online catalogue. This may include the auto completion of financial information.

We may also collect the domain name and email address of visitors to this website and those that communicate with us via email. We may also collect other aggregate information, e.g. information about the pages users access or visit and the transactions they perform there and any other information volunteered by the user, such as survey information and/or site registrations. We can also identify the web browser that the user is using and the way in which the user has accessed our website, e.g. via a particular hyperlink or link contained within a marketing email.

The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customise the content, and/or layout of our websites for our users or each individual user. This information is not shared with other organisations for commercial purposes.

If you would rather not allow our storage or access to cookies that may contain your aggregate information then you should make appropriate arrangements to deactivate the cookie function on your web browser. Further information regarding the use of cookies, including their deactivation can be found at. This website is run by the Interactive Advertising Bureau and provides guidance to users on how to turn off cookies.

Data Protection & Information Security

Our e-commerce activities are certified to the best practice information security standard ISO 27001 and we follow strict security procedures for obtaining, processing and storing the personal information with which we have been entrusted.

We will collect, process and hold personal information that you provide us (including personal data under the Act) on behalf of the NAS, the Data Controller as defined in the Act, for the purpose of fulfilling our obligations under the catalogue Terms and Conditions. This may include for the purposes of managing customer services in relation to any Order or Goods, processing any refunds, cancellations, dispatching and returning any Goods. By using the catalogue and placing any Order, you consent to Williams Lea and the NAS using your personal information for these purposes. We will not, however, disclose or make your personal information available to any third party (otherwise than where indicated within this Privacy Policy) without your consent.

You can help to protect your personal information by ensuring that you keep your login password secure. We also recommend that you log out of your account once you have completed your transaction or enquiry, especially if you are using a shared computer.

You can request a copy of any personal information that we or the NAS are holding about you. Please click here for further details of how to obtain this information.

Links to Other Websites

This website may contain links to other third party websites with whom we have a relationship. However, we are not responsible for these websites and their privacy practices. We therefore suggest that you read the privacy policy statements on any website that you visit from a link on this site, as their policies and procedures may differ from our own.

Changes to this Privacy Policy

If we decide to change this Privacy Policy we will post the changes here. However, if we intend to make material changes to the way we use your personal information we will seek your consent before doing so.

Contacting Us

Williams Lea manages the catalogue on behalf of NAS. Our aim is to ensure that we offer you the very best personal service; the kind of service you want and the products you need. Your views are important to us; it would therefore greatly assist us if you could let us know of any way that we can improve our service to you by contacting us at pvp.information@williamslea.com.

Thank you for your valued custom.